Terms & conditions
1. Hi, we’re Quantum Alchemy and welcome! We’re happy to have you here and we hope you enjoy your stay.
2. During your time with us you agree to follow the ground rules outlined in these terms so please read and understand them. If you don’t accept the terms then we’ll be sad, but you will need to leave because your presence on and use of the Quantum Alchemy Market products is conditional on your acceptance to be bound by these terms and the Acceptable Use Policy whether you become a client or not.
3. You can place your order as a guest without creating an online account. However, you will not be able to track the status of your order or its return, if applicable. We recommend you create an account to have access to your order history and to your personal information.
4. The Quantum Alchemy Market site is a platform that allows people to buy packages to use items like flyers/brochures, labels&badges, logo bundles.
5. The items on Quantum Alchemy Market are owned by us. When we say ‘we’, ‘us’ or ‘Quantum Alchemy’ it’s because that’s who we are and we create and own the products. When we refer to the ‘products’ we’re talking about the Quantum Alchemy Market platform at marketplace.quantum-alchemy.com, and all of the creative packages that we offer through that platform.
Quantum Alchemy Website. How browsing and membership works.
6. Browsing: You need to be 16 years or over to browse the Quantum Alchemy Market site. We don’t knowingly collect any information from anyone aged 16 or under. When browsing the site you agree to follow our guidelines or instructions and keep in mind that these terms apply to any use of our Quantum Alchemy Market site whether or not you’re a user.
7. Age: You need to be 18 years or over to buy items. If you’re under 18 you will need to get a parent or guardian to buy items or use the account of a parent or legal guardian who is at least 18 years of age, with their permission, and this adult will be responsible for all your activities.
8. Your responsibility: You promise that information you give us is true, accurate and complete and, if you sign up for an Quantum Alchemy Market account, that you will keep your account information up-to-date (including a current email address). You are responsible for any use of the Quantum Alchemy Market site including any activity that occurs in conjunction with your username and password, if you have an Quantum Alchemy Market account, so keep your password secure and don’t let any other person use your username or password.
If you realise there’s any unauthorized use of your password or any breach of security you need to let us know immediately. You must not use a virtual private network or VPN or any other means to avoid compliance with these terms and conditions, or for any fraudulent or illegal reasons. How buying items works This section will help you understand what you are buying when you purchase an item and how that transaction takes place on Quantum Alchemy Market.
9. What you’re buying:
Products: When you buy an item, you acquire the right to use that item; you’re not actually acquiring the item itself(this applies for the products with regular license). What you get can include Adobe Photoshop CC files (.psd) which contain organized layers for text editing and smart objects for your photos.
You’ll need to think about the way you want to use the item so that you can pick the right template to allow that use. It’s your responsibility to choose the correct template. If you want to buy a product with extended license, you have to select this option before the payment and the price will be higher.
This option will include the right to resell or rent the purchased package. Buyer Services: In addition to the use of the platform, when you buy an item you also receive buyer services from Quantum Alchemy.
You can fill out the form from https://marketplace.quantum-alchemy.com/contact/ and within 48 hours(2 working days) you will receive a response from our team.
10. The total price for an item on Quantum Alchemy Market is made up of: Pricing policy All prices shown in the website are in US Dollars. Where applicable, price may change from time to time. In case we use a special sale offer price, please note that this might be a limited period offer.
The price for goods remains the same regardless of the country of delivery. We take great care in providing you with the right product information and prices. In the unlikely case that an error in pricing appears in goods that you have ordered we will inform you as soon as possible. However we shall be under no obligation to fulfill an order for a product that was shown at an incorrect price. In such a case we will contact you by email.
11. All prices shown in the website are inclusive of VAT at 20%.
12. We only accept payment through PayPal, a well-known, trusted, and secure way to make payments over the Internet. Making a payment to us through PayPal is easy. You can simply use your existing PayPal account. Find out more information by going to the PayPal website at https://www.paypal.com/. We take payment from your card at the time we dispatch your order.
13. Currency conversion costs: You are responsible for all costs of currency conversion relating to a transaction on Quantum Alchemy Market. Your financial institution does the currency conversion and may charge you additional fees (we don’t control either the conversion rates or your financial institution’s fees). This means that you may incur additional costs when purchasing from Quantum Alchemy Market, which we have no control over.
14. Terms of buying: When you buy an Quantum Alchemy Market item you’re doing so on the following terms: • you warrant to us that you have carefully considered the suitability of your chosen item, and that you have chosen appropriately; • you cannot cancel a completed purchase of an item; • we do not promise that any particular item will continue to be available on Quantum Alchemy Market so you should download and save the item as soon as you buy it; It is important that you understand the terms on which you are making a purchase. Please take the time to review this section carefully.
15. Warranties we make: We warrant that the Quantum Alchemy Market products will be suitable for the purposes described on the sites, and that we will provide our platform services with reasonable skill and care.
16. Warranties we make: • the item is of acceptable quality and fit for the purpose for which it is ‘sold’; • the item matches the description on the item preview page, as well as any item preview; • the item and its description are not false, inaccurate, misleading, fraudulent, unlawful or defamatory; • the item and its description do not violate any applicable law or regulation (including those governing export control, consumer protection, unfair competition, criminal law, pornography, anti-discrimination, trade practices or fair trading); • the item does not contain viruses or other computer codes, files or programs which are designed to limit or destroy the functionality of other computer software or hardware; • we will process your data in accordance with applicable privacy law and data protection regulations.
17. Items with an incorrect price or incorrect information: Despite our reasonable efforts, items may occasionally be listed at an incorrect price or with incorrect information. If this happens, we may cancel or reverse a transaction, even after it is completed and a payment has been processed. If we do this, we’ll promptly arrange for any payment to be refunded and you must not use the item unless you re-purchase it at the correct price.
18. Given the nature of digital content, a refund on a purchase is not granted unless one of the warranties given by us in section 16 has been breached, or a refund is required under the Quantum Alchemy Market Refund Rules or or other relevant consumer protection laws. If you would like to request a refund see this Help Centre article.
19. We will assess refund on their merits, considering the digital nature of Quantum Alchemy Market items and the type of item preview that was available before purchase. There is generally no obligation to provide a refund in situations like the following: • you have changed your mind about an item; • you bought an item by mistake; • you do not have sufficient expertise to use the item; • you ask for goodwill; or • you can no longer access the item because it has been removed (we advise you to download items as soon as you buy them to avoid this situation).
20. If we decide to issue a refund, this will generally be done using the same manner used to make the purchase. So if the item was purchased using a particular payment method (e.g PayPal) you will be refunded using the same payment method in reverse. Any payment made to you will be made in US Dollars, under the rules of the payment method. It is important that you understand how refunds work on Quantum Alchemy Market.
21. What we own: We own all the Quantum Alchemy content that we have put on Quantum Alchemy Market. This includes the products, design, compilation, and look and feel of the Quantum Alchemy Market site, and copyright, designs and other intellectual property on Quantum Alchemy Market. We own all the trademarks, logos and trade names on Quantum Alchemy Market (unless otherwise stated and excluding these things owned by others). You will not copy, distribute, modify or make derivative works of any of our Quantum Alchemy Content or use any of our intellectual property in any way not expressly stated in these terms.
22. Copyright, trademark and intellectual property claims: We respect the intellectual property rights of others. If you believe that an item infringes an intellectual property right (including copyright) please see the information in our Intellectual Property Policy. Our Intellectual Property Policy is where you will find all the information relating to how we treat intellectual property on Quantum Alchemy Market including copyright and other rights.
Our use of your information
24. Confidential Information: We value your information and take reasonable precautions to protect it. While using the Quantum Alchemy Market, you may also become aware of confidential information about us. You promise to not disclose any confidential information made available to you through the Quantum Alchemy Market to any other person.
25. Linking to the Quantum Alchemy Market: We’d be delighted if you decide to link to Quantum Alchemy Market from other sites but you have to link to a full version of a page and not link directly to an image or file hosted on Quantum Alchemy Market. That includes no “in-line” linking methods resulting in images hosted on Quantum Alchemy Market being displayed on other sites. You must not “frame” any Quantum Alchemy Market pages by surrounding those pages with someone else’s content, materials or branding. We reserve the right to insist that any link to the Quantum Alchemy Market be discontinued, and to revoke your ability to link to the Quantum Alchemy Market.
26. Availability: We strive to have Quantum Alchemy Market available to you 24 hours a day, seven days a week but you know how the internet works: occasionally you might not be able to access Quantum Alchemy Market, and this might happen for any reason, at any time, with or without notice, or at our absolute discretion. We might also change aspects of how Quantum Alchemy Market works.
27. Third Party: If you’re agreeing to these terms on behalf of someone else (like your employer), then you’re promising to us that you have full legal authority to bind that third party.
28. Blocking a user, disabling an account or refusing to process a payment. We may block you, terminate any of your Quantum Alchemy accounts or refuse to process a payment, if we reasonably believe there is a risk associated with you, your Quantum Alchemy account, or that payment, including if it breaches a law or regulation.
29. Changes to Quantum Alchemy Market Terms: We may change these terms at any time and. You can keep track of whether changes have been made to our terms by referring to the version and effective date at the footer of the terms. You can close your Market Account and terminate your agreement with us at any time if you do not agree to the changes. However, if you continue to use Quantum Alchemy Market site after the changes are made, then you will be agreeing to the changes. Complaints Procedure
30. We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by telephone, email at the earliest possibility clearly explaining the feedback you have. We aim to reply within 24hrs.